A : Your inquiry related to our products or prices will be replied in 24 hours?
(2) Q : What is your MOQ?
A : Our MOQ is 1x40”HQ, based on fabric MOQ.
(3) Q : What is your sample lead time?
A : Normally the sample lead time is 7days.
(4) Q : What is your sample shipping method?
A : We normally ship by air, DHL, FedEX, UPS, TNT or by sea.
(5) Q : What is your lead time for new order?
A : The lead time for new order about 40-45days.If repeat order lead time 30-35days.
(6) Q : What about the payment ways if I would like to order from you?
A : We normally accept 30% in advance 70% after shipment or L/C .
(7) Q : Can I print my brand logo on the products?
A : Yes, we can make OEM for you.
(8) Q : How about the warranty?
A : We cannot warrant leather against routine scratching and scuffing, as all leather is subject to minor blemishes in normal use.
1 Year on upholstery fabric and foam against wear and deterioration.
1Years on component parts including Control mechanisms, pneumatic cylinders, wood, plastic parts, base and casters.
2 Years on all non-moving metal parts.
(9) Q : Do you have any certification?
A : Of course, our products passed BIFMA standard.
And our factory has passed Walmart /Costco /Staples/Target factory audit.(ES/SCS/C-TPAT/GMP etc.)
(10) Q : Our guarantee on quality?
A : We are committed 100% customer satisfaction.Firstly, quality is priority. We always focus on quality controlling from the beginning to the end.