(1) Q : How to order your products?

     A : Your inquiry related to our products or prices will be replied in 24 hours?

 

(2) Q : What is your MOQ?

      A : Our MOQ is 1x40”HQ, based on fabric MOQ.

 

(3) Q : What is your sample lead time?

      A : Normally the sample lead time is 7days.

 

(4) Q : What is your sample shipping method?

      A : We normally ship by air, DHL, FedEX, UPS, TNT or by sea.

 

(5) Q : What is your lead time for new order?

      A : The lead time for new order about 40-45days.If repeat order lead time 30-35days.

 

(6) Q : What about the payment ways if I would like to order from you?

      A : We normally accept 30% in advance 70% after shipment or L/C .

  

(7) Q : Can I print my brand logo on the products?

      A : Yes, we can make OEM for you.

 

(8) Q :  How about the warranty?

      A : We cannot warrant leather against routine scratching and scuffing, as all leather is subject to minor blemishes in normal use.

      1 Year on upholstery fabric and foam against wear and deterioration.

      1Years on component parts including Control mechanisms, pneumatic cylinders, wood, plastic parts, base and casters.

      2 Years on all non-moving metal parts.

 

(9) Q : Do you have any certification?

      A : Of course, our products passed BIFMA standard.

      And our factory has passed Walmart /Costco /Staples/Target factory audit.(ES/SCS/C-TPAT/GMP etc.)

 

(10) Q :  Our guarantee on quality?

        A : We are committed 100% customer satisfaction.Firstly, quality is priority. We always focus on quality controlling from the beginning to the end.